Effective Date: March 11, 2026
Last Updated: March 11, 2026
1. Introduction
Welcome to Max IPTV ("we," "our," or "us"). We operate the website maxiptv.ca and provide IPTV streaming subscription services to customers across Canada. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information You Provide
- Full name
- Email address
- Billing address
- Payment information (processed securely — we do not store full card details)
- Device information for account setup
- Communications you send us (support tickets, emails, chat)
Information Collected Automatically
- IP address
- Browser type and version
- Pages visited and time spent
- Referring URLs
- Device type and operating system
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your subscription orders
- Send order confirmations and receipts
- Provide customer support and technical assistance
- Set up and manage your IPTV account and devices
- Send service-related notifications (outages, updates, renewals)
- Send promotional emails if you have opted in (you may unsubscribe at any time)
- Improve our website and services
- Detect and prevent fraud or unauthorized use
- Comply with legal obligations under Canadian law
4. Payment Processing
All payments are processed securely through third-party payment processors. We accept Interac e-Transfer and other payment methods as listed at checkout. We do not store your full credit card or banking details on our servers. Payment data is handled in accordance with PCI-DSS standards.
5. Cookies
We use cookies and similar technologies to enhance your experience on our website. Cookies help us:
- Keep you logged in to your account
- Remember your preferences
- Analyze website traffic and usage patterns
- Improve our website performance
You can control cookies through your browser settings. Disabling cookies may affect some features of our website.
6. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted third parties who assist us in operating our website, processing payments, or delivering services (bound by confidentiality agreements)
- Legal Requirements: When required by law, court order, or government authority in Canada
- Business Transfers: In the event of a merger, acquisition, or sale of our business assets
- Fraud Prevention: To protect the rights, property, or safety of Max IPTV, our customers, or others
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may also retain information as required to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.
8. Your Rights Under PIPEDA
As a Canadian resident, you have the following rights under the Personal Information Protection and Electronic Documents Act (PIPEDA):
- Right to Access: You may request a copy of the personal information we hold about you
- Right to Correction: You may request that we correct inaccurate or incomplete information
- Right to Withdraw Consent: You may withdraw consent for marketing communications at any time
- Right to Complain: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca
To exercise any of these rights, contact us at the details in Section 12.
9. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.
10. Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include SSL encryption, secure servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Max IPTV
Website: maxiptv.ca
Email: support@maxiptv.ca
We will respond to all privacy-related requests within 30 days as required under PIPEDA.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
